QNAP Club Italia

Dear,

Can you try to follow the step below,especially 2.4
we can know if it's hardware issue about your issue.

and may I have the Serial number,it's like Q10BI06629

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Please try to follow the procedures as below,and tell us where you got stuck
It can help to verify where the problems is.

1.Power off your NAS.
2.Remove all the HDDs from the device, press the power button.(power on NAS without any HDDs)
2.1 Check: LED on the from panel turns on ?
=>No: P1: Can Not Power On
2.2 Check: The NAS sound a short beep ?
=>No: P2: U-BOOT/BIOS Boot Fail
2.3 Check: After 2-4 minutes, the device sound one or three long beeps
=>No: P3: Firmware on Flash/DOM failure
2.4 Check: Connect the device to PC directly and run QNAP Finder. Finder should find the device.
=>No: P4: Network Failure
2.5 Check: Hot-plug the working HDDs then click the details button on QNAP Finder. All the HDDs should be on the list.
=>No: P5: Drive Bay Failure (Note: Make sure the HDDs are on the QNAP HDD compatibility list and working.)

Note: If you have available data in the disks, please skip next step.
Do not initialize the system when LCD or QNAP Finder prompt a confirmation message.

3. Check: Double-click the device on QNAP Finder list to start initialization.

=>No: P6 Fail to initialization. (Note: The IP of the devicet should
be on the same subnet of your PC. For example, if the IP of NAS is
169.254.100.100, you need to configure your PC's IP to 169.254.100.101)

If you have any hardware problems,please contact your local reseller for repair....

If it’s P3: Firmware on Flash/DOM failure error,you can try F/W recovery : http://wiki.qnap.com/wiki/Firmware_Recovery
old model please check here: http://wiki.qnap.com/wiki/System_Recovery_Mode
Still problem. send back to local reseller for repair.

Regards,
-Joey

Dear Joey,
my serial number is: xxxxxxxxxx
I have tried to follow the procedure you described.

1: OK
2: OK
2.1: OK, the HDD1, HDD2 and eSATA LEDs turn on
2.2: OK, one short beep
2.3: OK, one long beep
2.4: QNAP Finder does not find the NAS. The LAN LED on my 219P NAS does not turn on.

What can I do now?
thanks

Dear,
If last step QNAP finder cannot search the NAS, maybe the LAN port has problem.
Please contact your local reseller or distributor for repairing request and they will help
to send it back to RMA center if under warranty. Because we cannot receive your correct
S/N (main unit) , and wish you could check your purchase date and provide to reseller/distributor.
If any concerned , please feel free to tell us. Thanks.

Dear Tommy,
my NAS is no longer under warranty, how can I proceed to repair?
Since the NAS has been a gift, I do not know my local reseller.
What is the approximate cost of repair (including shipping costs from Italy) on my NAS (QNAP TS-219P)?
Best regards

Dear,

1. if out of warranty, repairing will be charge for spare psarts replacement , examination and freight.
2. If fine, we will recommend how about purchase a new model (TS-221 , TS-x51 or other model if budget is enough)

Actually we have no idea the price in your local market and you could try to refer to some retail or online store better.
Regarding the original data on previous system (the RAID is JBOD), it's possible for data backup if a new NAS is ready or you need a linux server/workstation. Maybe you could think about your plan for repairing or new purchase.
After new hardware is ready, we could provide some solution to help for data access. Thanks.

ninio ha scritto:Se non hai intenzione di spendere molti soldi e se hai una rete Wifi e se non ti interessa avere performance di trasferimento dati al top, potresti pensare a una soluzione alternativa alla riparazione e all'acquisto di un nuovo NAS comprando una chiavetta USB Wifi qui la lista di compatibilità.
http://www.qnap.com/i/en/product_x_grad ... =77&hf=old
La riparazione io la escluderei per il costo visto che dovresti cambiare la scheda madre.